joya77's Privacy Policy

Introduction and Scope

joya77 ("we", "us" or "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, how we use that information, and how we protect your privacy when you register on joya77, play games, make transactions, or use our services.

By using our services you agree to the terms set out in this policy. If you do not agree with any term, please stop using our platform and contact us at [email protected].

1. Data Collection

joya77 may collect information about you from various sources. Below is a detailed description of the types of information we collect.

1.1 Registration and Account Information

When you create an account on joya77, we collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Residential address
• National ID number or passport details (for identity verification)
• Preferred language of communication

1.2 Financial and Transaction Information

To process your deposits and withdrawals, we collect:

• bKash, Nagad, Rocket or Upay mobile banking number
• Bank account number and branch details (for bank transfers)
• Transaction history — records of deposits, withdrawals and bonus usage
• Visa or Mastercard details (where applicable)

1.3 Technical and Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, version and operating system
• Session duration and page browsing history
• Game play history and betting information
• Login time and location (geographic) information
• Device fingerprint information (for fraud prevention)

1.4 Communication Information

If you contact our customer service team via live chat or email, a record of that conversation may be retained. These records are used to improve service quality and to resolve disputes.

2. Purpose of Data Use

joya77 uses the information it collects for the specific purposes described below. We never use your information unnecessarily.

2.1 Account Management and Verification

We use your information to verify your identity, create and manage your account, and confirm your age and residential eligibility. This is part of the "Know Your Customer" (KYC) process that ensures the security of our platform.

2.2 Financial Transaction Processing

Financial information is used to complete your deposits and withdrawals, apply bonuses and update your balance. The minimum deposit on joya77 is ৳300 and the minimum withdrawal is ৳1,000.

2.3 Fraud Prevention and Security

Technical information is analysed to detect and prevent unauthorised access, money laundering and other fraudulent activities.

2.4 Service Improvement

By analysing your usage experience, we continuously improve our game portfolio, payment system and interface.

2.5 Customer Support

Communication information is used to resolve your enquiries, diagnose technical issues and provide 24/7 support in Bengali.

2.6 Fulfilling Legal Obligations

Information may be used to comply with applicable laws and regulations, and where required in any legal proceedings.

3. Legal Basis for Data Processing

joya77 processes your personal information only under the following legal bases:

• Performance of a contract: To fulfil our service agreement with you — such as account management and transaction processing.
• Legal obligation: To comply with applicable laws and regulations — such as KYC verification and retention of financial records.
• Legitimate interests: For fraud prevention, ensuring platform security and improving service quality.
• Consent: For marketing communications or optional cookies — based on your explicit consent.

4. Data Sharing and Disclosure

joya77 may share your personal information with third parties in limited circumstances and under strict confidentiality agreements.

4.1 Payment Processors

Information is shared with payment service providers such as bKash, Nagad, Rocket and Upay only to the extent necessary to complete transactions. For bank transfers, information may also be shared with the relevant bank.

4.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming and Ezugi may have access to certain session information in order to operate their games.

4.3 Technology Service Providers

Information may be shared with cloud hosting, cybersecurity and analytics service providers for the purpose of operating the platform. All such providers are contractually bound to meet our privacy standards.

4.4 Legal Authorities

We may be required to disclose information on the basis of a court order, legal process or a lawful request from a government authority. In such cases we always follow a policy of disclosing the minimum information necessary.

5. Data Security Measures

joya77 uses industry-standard technology and processes to keep your information secure.

5.1 Encryption

Our platform uses SSL (Secure Sockets Layer) encryption technology. All information exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.

5.2 Access Controls

Only authorised staff who need access for their work are permitted to access your personal information. All staff sign strict confidentiality agreements.

5.3 Secure Server Infrastructure

Our data is stored in secure data centres protected by 24/7 monitoring and firewall security. Regular security audits and penetration tests are conducted.

5.4 Two-Factor Authentication

To provide extra protection for your account, we offer the option to enable Two-Factor Authentication. We strongly recommend that you activate this feature.

6. Data Retention Period

joya77 does not retain your personal information for longer than necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account information: For as long as the account is active and for a defined period after closure in accordance with legal requirements.
• Financial transaction records: For the period specified under applicable financial regulations.
• Customer service communications: For a defined period to ensure dispute resolution and service quality.
• Technical log data: For a limited period for security analysis.
• Marketing information: Until you withdraw your consent.

After the defined retention period, information is securely deleted or anonymised.

7. Cookies and Tracking Technologies

joya77 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security tokens and form protection. Without them the platform will not work correctly.

7.2 Functional Cookies

These cookies are used to remember your preferences — such as language selection and user settings.

7.3 Analytics Cookies

We use analytics cookies to understand how the platform is being used — including page views, session duration and navigation paths. This information is completely anonymous.

7.4 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may mean that some features of the platform do not work correctly.

8. Your Rights

joya77 respects your right to privacy. You have the following rights:

8.1 Right to Access Information

You may ask what information we hold about you. Upon request, we will provide you with a copy of the information we have stored.

8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. This request can be made through your account settings or by contacting [email protected].

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be required by law to retain certain information.

8.4 Right to Withdraw Consent

You may withdraw consent given for marketing communications or optional cookies at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

8.5 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will respond to your request within the time limits set by applicable law.

9. Protection of Minors

joya77 is strictly committed to protecting minors. Our platform is for those aged 21 and above only.

We never knowingly collect or process information from minors. If you are aware that a minor is using our platform, please notify us immediately at [email protected].

To learn more about responsible gaming, please read our Responsible Gaming page.

10. Policy Changes

joya77 may update this privacy policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent to your registered email for important changes.
• A notice about the changes may be shown when you log in to the platform.

If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please request that your account be closed.

To view previous versions of the policy, contact [email protected].

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will review your request and respond in a timely manner.

For privacy-related requests, write "Privacy Request" in the subject line of the email and send it from the email address registered to your account. This will speed up our identity verification process.